Questions about a lot, a certificate or an order? Email us, or call during support hours.
- Support hours
- Monday to Friday, 9 AM to 5 PM ETneeds: intake
- Ships from
- New Jersey, USAneeds: intake: ship-from address
What to include
- About an order: the order number from your confirmation email.
- About a certificate: the lot number printed on the vial label.
The certificates page lists every posted certificate, searchable by lot.
Contact form: added at launch, behind the spam gatebuild item